Return Policy

No returns or refunds on orders outside of the United States or Canada.

Our return policies within the United States and Canada differ, depending on the distributor of your purchase.

100% Satisfaction Guaranteed. No time limit on refunds.

New and Unused Product (Excludes Power Products shipped to residential addresses)
New and unused product can be returned within 30 days from invoice date with a 15% restocking fee. The following terms and conditions apply:
- Customer pays for freight to return the product.
- Product should be in the condition it was received, unused, and in the original box and/or
packaging, except for hygienic products. The original packaging for hygienic products must not have
been opened. Please log into Ecommerce Exchange for a full listing of hygienic products.
- Please do not write anything on the package being returned including RMA# or address
- Credit will be given for the product but not the original freight (if applicable).
- Standard freight policy applies to new orders.
A 25% restocking fee applies to returns between 31 to 60 days after invoice date.
A restocking fee will be waived if the Authorized Ecommerce Retailer is placing another order the same time as requesting a RMA. The order must be shipped to the original residential address.
(Excludes Power Products being returned)
Used items are not eligible for return and are covered under their respective warranties.

Ponte Giulio
Returns last until 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund. After 30 days we will have to charge a 20% restocking fee.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (For Ponte Giulio products there is a 20% restocking fee plus the cost of shipping)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

To return your product, you should mail your product to: 801 South Garfield, Suite 159 Traverse City, MI 49686

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.